Wednesday, December 30, 2009

Command, Control and Communication

My husband used to tell this joke when he was in the army. When soldiers go to war, they will shoot the officers first before going into he battle field. Those who have served in NS may have a lot more jokes to share officers. 

I have been reading this book Command in War and learnt about the C3 concept. Command, Control and Communication.

Recently, a lady in command was very upset when she discovered that she did  not command the heart and soul of those she control. Her followers were disengaged and would only carry out her command. She has control over them but they did not buy into her vision. 

Her appointment and position gave her the ability to command and control. Most leaders assume that since they are in the position to command, they can command.

What they missed out is their ability to communicate their vision to those they lead.

Some leaders barks their commands at those they lead.

Others make declaration like because I am in command I can do what I please.

All they have achieved is having their instructions and orders carried out but they do not have followers that will run with them into the battle and die with them and for them.

Once, an officer after a long road march ordered that all his soldiers take off their socks and put their feet at the foot of the bed. This officer personally checked that every single soldier's foot do not have foot rot. Of course his soldiers are willing to die for him in the battlefield.

All  a leader has to do to engage the hearts and souls of those he leads is to communicate his choice of decision clearly to his followers. Once the follower understand the rational for the decision taken, the followers will follow his leader to the end of the earth.

In the book The Art of War, it was said that a leader has to know the environment, the weather, the land terrain, the enemy and most important of all himself. To me that is the highest form of communication


知彼知己,百戰不殆;不知彼而知己,一勝一負;不知彼,不知己,每戰必殆。(故曰:知彼知己,百战不殆;不知彼而知己,一胜一负;不知彼,不知己,每战必殆。)

So it is said that if you know your enemies and know yourself, you can win a hundred battles without a single loss.
If you only know yourself, but not your opponent, you may win or may lose.
If you know neither yourself nor your enemy, you will always endanger yourself.

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